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About Zip

Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.

The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.

Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

Your Role

As a Workplace Operations Specialist, you’ll bring a blend of hospitality, operational excellence, and strategic thinking to everything you do. This role requires 5 days in office during business hours to ensure an excellent onsite employee and visitor experience. This role is a 1 year contract with the possibility of extension and conversion.

You support the day-to-day operations of the New York office while helping deliver workplace experiences that bring Zip’s culture to life.

This role blends hands-on execution with vendor coordination, employee experience, and operational rigor—ensuring the office runs smoothly, is well-maintained, and remains a welcoming environment for employees and guests.

Your Responsibilities

Workplace Operations

Support daily operations of the New York office, ensuring a clean, organized, and functional environment.
Act as the first point of contact for workplace-related questions and requests.
Manage office supplies (ordering, stocking, organizing, and replenishment).
Coordinate deliveries (ordering, receiving, unpacking, and recycling packaging).
Maintain shared spaces including kitchens, snack areas, and meeting rooms.
Support seating plans, space coordination, and occasional office moves.
Manage room bookings and ensure spaces are set up appropriately.
Submit and track facilities requests and resolve day-to-day office issues.

Vendor Coordination

Coordinate vendor services including janitorial, facilities, and food programs.
Build strong working relationships with vendors and building management.
Track service schedules and ensure consistent service delivery.
Escalate issues or service gaps as needed.
Partner with building management on office operations, updates, and compliance needs.

Workplace Experience, Events & Culture

Support planning and execution of office events, socials, and celebrations.
Coordinate logistics for ERG programming, learning sessions, and onsite initiatives.
Manage office communications related to events, updates, and workplace operations.
Support seasonal moments (decorations, cultural events, employee recognition).
Assist with food & beverage programs and overall hospitality experience.
Help create a positive, engaging, and inclusive office environment.

Guest Experience & Office Presence

Welcome guests and provide a strong first impression of the office.
Coordinate visitor access and liaise with building management as needed.
Conduct office tours for new hires and visitors.
Manage guest logistics including passes, notifications, and coordination.

Cross-Functional Collaboration

Partner with Workplace, People Ops, and other internal teams to support workplace initiatives.
Communicate updates clearly around operations, events, and workplace changes.
Contribute to improving workplace processes and playbooks over time.

What Success Looks Like

The New York office runs smoothly and reliably day-to-day
Employees have a consistently positive and seamless workplace experience
Vendors are accountable and delivering high-quality service
Workplace programs (events, food, culture) are well-executed and engaging
The office is clean, organized, and operationally efficient

The hourly rate for this role is $50/hour. The rate for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

1a:T1968,

About Zip

Your Role

As our Workplace Operations Specialist in our London office, you’ll bring a blend of hospitality, operational excellence, and strategic thinking to everything you do.This role requires 5 days in office during business hours to ensure an excellent onsite employee and visitor experience. This role is a 1 year contract with the possibility of extension and conversion. You support the day-to-day operations of the London office while helping deliver workplace experiences that bring Zip’s culture to life.

Your Responsibilities

Workplace Operations

Support daily operations of the London office, ensuring a clean, organized, and functional environment.
Act as the first point of contact for workplace-related questions and requests.
Manage office supplies (ordering, stocking, organizing, and replenishment).
Coordinate deliveries (ordering, receiving, unpacking, and recycling packaging).
Maintain shared spaces including kitchens, snack areas, and meeting rooms.
Manage room bookings and ensure spaces are set up appropriately.
Submit and track facilities requests and resolve day-to-day office issues.

Vendor Coordination

Coordinate vendor services including janitorial, facilities, and food programs.
Build strong working relationships with vendors and building management.
Track service schedules and ensure consistent service delivery.
Escalate issues or service gaps as needed.
Partner with building management on office operations, updates, and compliance needs.

Workplace Experience, Events & Culture

Support planning and execution of office events, socials, and celebrations.
Manage office communications related to events, updates, and workplace operations.
Support seasonal moments (decorations, cultural events, employee recognition).
Assist with food & beverage programs and overall hospitality experience.
Help create a positive, engaging, and inclusive office environment.

Guest Experience & Office Presence

Welcome guests and provide a strong first impression of the office.
Coordinate visitor access and liaise with building management as needed.
Conduct office tours for new hires and visitors.
Manage guest logistics including passes, notifications, and coordination.

Cross-Functional Collaboration

Partner with Workplace, People Ops, and other internal teams to support workplace initiatives.
Communicate updates clearly around operations, events, and workplace changes.
Contribute to improving workplace processes and playbooks over time.

What Success Looks Like

The London office runs smoothly and reliably day-to-day
Employees have a consistently positive and seamless workplace experience
Vendors are accountable and delivering high-quality service
Workplace programs (events, food, culture) are well-executed and engaging
The office is clean, organized, and operationally efficient

1b:T1639,

About Zip

About the Role

We're looking for a proactive, organized Customer Marketing Coordinator to join our team for a six-month engagement. This role is primarily focused on speaker sourcing for tradeshows, webinars, and field events, with additional support across our 3rd party review site strategy, customer story sales enablement, and gifting programs. You'll be a key executor helping our Customer Marketing lead stay focused on high-level strategy while keeping the day-to-day programs moving.

What You'll Work On

Speaker Sourcing for Tradeshows, Webinars & Field Events This is the core of the role. You'll own the sourcing and recruitment of customer and industry speakers for our tradeshow, webinars and field event calendar — managing outreach, vetting candidates, and shepherding confirmations from first contact through event day with our Corporate Marketing team. You're comfortable working a pipeline of prospects and know how to make a compelling ask.

3rd Party Review Site Strategy You'll work closely with our Customer Success team to identify and target the right customers for reviews on G2 and Gartner. This includes building and running outreach campaigns, tracking results, and optimizing the approach to drive consistent review volume over time.

GTM Customer Story Enablement You'll support our customer story program by developing supporting materials for our customer stories that help enable our GTM teams to showcase customer proof when talking about Zip. Strong writing, collateral creation, and the ability to tell a clear, compelling customer narrative are important here.

Customer Gifting You'll help manage gifting logistics across different customer lifecycle touchpoints, including sourcing gift options, coordinating orders, and ensuring the right moments are covered as we look to scale this program.

What We're Looking For

2-3+ years of experience in B2B SaaS from a marketing or a customer-facing role, ideally with exposure to customer marketing, event marketing, or content marketing
Strong writing skills: specifically the ability to write polished sales enablement materials that convey the challenges customers were facing and how Zip has solved for those challenges
Strong project management skills: organized, self-directed, and able to juggle multiple programs at once
Comfortable working cross-functionally, especially with Product Marketing, Customer Success, Sales, and Solutions

Nice to Have

Proven speaker sourcing experience: you know how to find, vet, and secure speakers for tradeshows and field events and can manage that process independently

What Success Looks Like

By the end of the engagement, our tradeshow, webinars and field event speaker pipeline is in great shape, we've meaningfully grown our G2 and Gartner review counts and positioning, we have some great new and refreshed customer story enablement materials, and our gifting program is running smoothly.

The salary range for this role is $50 - $65 per hour. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

We’re looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn’t exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

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Role	Company	Location	Season	Posted
Workplace Operations Specialist (Contract)	Zip	New York CityOn-site	—	16 days ago
Workplace Operations Specialist - UK (Contract)	Zip	LondonOn-site	—	2 months ago
Customer Marketing Coordinator (Contract)	Zip	San FranciscoHybrid	—	3 months ago