18:I[34901,["/_next/static/chunks/1q_xs299ft_73.js","/_next/static/chunks/1hsg494-jz4os.js","/_next/static/chunks/1a25lc5cxtp8a.js","/_next/static/chunks/08v7mhpebw2l_.js"],"JobTable"] 19:T10bb,

At StarTree we're a group of passionate individuals that desire to improve the lives of many by developing tools and technologies that support availability and speed in the world of real-time analytics.

Our aim is to make it simple for every company to delight their users - external and internal - and create new revenue streams from their data, by building the world’s most comprehensive and accessible cloud analytics system.

We are looking for an SRE / Cloud Operations Engineer with 1–2 years of hands-on experience supporting cloud-based applications. The person will help maintain reliable, secure, and scalable platforms across AWS, GCP, and Azure, with a strong focus on Kubernetes-based workloads.

The role involves monitoring services, troubleshooting production issues, supporting deployments, automating operational tasks, and collaborating with development and platform teams to improve availability and performance.

Team Size

The candidate will join the SRE team, partnering closely with application developers, security teams, and cloud infrastructure teams. The team owns platform availability, observability, incident response, deployment reliability, and operational automation.

Candidate Experience

1–2 years of experience in SRE, DevOps, Cloud Operations, Systems Engineering, or Infrastructure Support.
Hands-on experience working with Kubernetes, including deploying and troubleshooting pods, deployments, services, namespaces, ConfigMaps, and Secrets.
Exposure to supporting production applications and handling incidents or service requests.
Experience working in at least one public cloud: AWS, GCP, or Azure.
Hands-on exposure to Linux administration, scripting, monitoring, containers, and Docker.
Basic understanding of CI/CD pipelines and software deployment practices.

Skills (Non-negotiables & good to have)

Hands-on experience with at least one cloud platform: AWS, GCP, or Azure.
Basic Kubernetes knowledge: pods, deployments, services, namespaces, ConfigMaps, Secrets, logs, and troubleshooting.
Docker/container fundamentals.
Linux troubleshooting and administration skills.
Scripting knowledge in Bash or Python.
Understanding of networking basics: DNS, HTTP/HTTPS, TCP/IP, load balancers, security groups/firewalls.
Familiarity with monitoring and alerting concepts, such as metrics, logs, dashboards, and incident response.
Good communication and problem-solving skills.

About StarTree:

StarTree is a cloud-based software company that enables business customers to derive advanced insights from real-time and historical data. StarTree was founded by the core software engineering team and inventors of Apache Pinot, which currently powers hundreds of user-facing applications at companies across industries, including LinkedIn, Uber, Target, 7Eleven, Etsy, Walmart, WePay, Factual, Weibo, and more. StarTree Cloud has enabled even more companies to deploy and operate real-time analytics at scale, including Stripe, Sovrn, Roadie, Just Eat Takeaway.com, Dialpad, Guitar Center, Blinkit, and more.

StarTree recently announced our Series B Funding with investment from GGV Capital, Sapphire Ventures, Bain Capital Ventures, and CRV. We have been named one of The Information's 50 Most Promising Startups and one of CRN's 10 Coolest Cloud Computing Startup Companies of 2022!

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Team and Responsibilities

Apache Pinot is a distributed analytics database built for real-time applications at massive scale. It powers mission-critical workloads at companies including Splunk, Meesho, CrowdStrike, Together AI, and Charter Telecom, where milliseconds matter and scale is measured in millions of events and tens of thousands of queries per second.

CrowdStrike processes up to 120K events/sec and serves 25K queries/sec; Together AI analyzes billions of LLM token events per hour with sub-second latency; and Charter Telecom operates Pinot at an ingestion scale of 120M events/sec. These aren't just benchmarks, they are production systems powering real customer experiences.

At StarTree, you’ll work on the distributed systems behind this scale solving hard problems in performance, reliability, concurrency, and data infrastructure. You’ll have the opportunity to make an impact from day one, take ownership of meaningful problems, and grow rapidly in a high-ownership startup environment.

You Will

Own and drive impactful distributed systems problems end-to-end, from inception through production launch.
Collaborate with a strong engineering team to identify and prioritize the most impactful problems and projects for the company.
Raise the quality bar across engineering while helping keep our systems reliable and operationally lean.
Mentor and grow engineers while learning from experienced, battle-tested engineers around you.

Skills & Experience

Strong distributed systems fundamentals and experience solving problems at scale. Our platform is Java-based, so Java experience is a plus, but not a hard requirement.
Bias toward execution — able to take an idea from concept through implementation and deliver it to production.
Deep ownership of quality and customer experience, with a strong focus on reliability, observability, performance, and ease of use.
Adaptability and flexibility — willing to take on whatever is most important for the company and adjust to changing priorities.
Curiosity, positivity, and resilience — comfortable navigating ambiguity and uncertainty while maintaining a constructive, problem-solving mindset.

AI-First Mindset - Comfortable using AI tools in everyday engineering workflows and eager to continuously learn and integrate AI into how you build, debug, test, and solve problems.

About StarTree:

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About the Role
Support is a cornerstone of success at StarTree and a highly valued function within the organization. As a Technical Support Engineer, you will become a critical interface between customers and StarTree’s cross-functional teams, providing technical expertise and driving customer satisfaction.

This role requires you to become a subject matter expert on Apache Pinot and the StarTree Platform, delivering exceptional support to ensure customers achieve success. You’ll play a vital role in providing on-call support for urgent production issues, acting as a trusted advisor for resolving complex challenges.

At StarTree, learning and growth are at the heart of what we do. We are deeply committed to helping our team continuously build their technical skill sets, explore innovative solutions, and grow alongside our evolving platform.

StarTree is growing rapidly, with near-perfect customer renewal rates. This success has led to the rapid expansion of our support team, mirroring the increase in the number of customers leveraging StarTree solutions.

Responsibilities

Collaborate closely with field technical teams and Engineering to troubleshoot and resolve performance and configuration issues for StarTree customers.
Provide exceptional customer support through tickets and Slack Connect, with the option to leverage Zoom for more complex cases.
Contribute to StarTree's knowledge base by documenting solutions, best practices, and lessons learned. Mentor and train team members to promote a culture of continuous learning and improvement.
Act as the voice of the customer, proactively sharing product feedback, feature requests, and trends with development teams to drive innovation and enhance the StarTree product roadmap.
Create internal tooling and identify opportunities to improve existing processes to increase team efficiency and effectiveness.
Work effectively both individually and as part of a team, always striving to delight customers and embodying values of customer service and responsiveness.
Work with advanced data technologies, including vector indexes, to support AI-driven innovations across diverse industries.

Qualifications

4-6 years of experience in Pre/Post-Sales or Customer-facing roles.
Hands-on experience with open-source data technologies.
Familiarity with modern OLAP systems such as Apache Pinot, Druid, or Clickhouse is a plus.
Experience with big data technologies like Spark, Hadoop, and Presto/Trino is a plus.
Strong understanding of and hands-on experience with OLAP, Analytics, Kubernetes and SQL.
Experience and/or strong understanding of streaming technologies such as Apache Kafka.
Proven troubleshooting skills across systems, applications, network, JVM, and Linux-based applications.
Strong knowledge of cloud infrastructure patterns and services within at least one of the major public clouds: Amazon AWS, Google Cloud, or Microsoft Azure.
Bonus points: Certification in Solutions Architecture for one or more of the major public clouds (AWS, Google Cloud, or Azure).
Bonus points: Degree in Computer Science with a focus on Data Science, Data Engineering, or Data Analytics.

About StarTree:

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Role	Company	Location	Season	Posted
Software Engineer SRE	StarTree	India	—	4 days ago
Senior Software Engineer, Data Platform	StarTree	IndiaRemote	—	11 days ago
Technical Support Engineer	StarTree	United StatesRemote	—	26 days ago