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About SeekOut

SeekOut is redefining talent acquisition through Agentic AI, delivering transformative outcomes in speed, agility, quality of hire, cost efficiency, and candidate experience. Our portfolio spans SeekOut Recruit, an AI-powered SaaS platform that helps recruiters process thousands of applicants, search over 1B+ profiles, and run personalized outreach at scale, and SeekOut Spot, an AI recruiting service that delivers interview-ready candidates through agentic AI sourcing, screening, and outreach. Together they form the SeekOut Recruiting Platform, the AI-native system of action for modern talent acquisition.

About the Role

We’re hiring a Director of Product Marketing to drive the market narrative, positioning, pricing, and go-to-market for the SeekOut Recruiting Platform. Reporting to the CMO, you’ll be a leading voice on the market — what it wants, where it’s moving, and how we win — and you’ll translate that insight into launches, pricing, and enablement that drive adoption, expansion, and revenue.

This is a senior role at the intersection of Marketing, Product, and Engineering, and it is a hands-on individual contributor (IC) role. We’re looking for someone who loves being an IC: equally comfortable presenting category narrative and GTM strategy to senior leadership and rolling up their sleeves to ship the next launch and own product marketing for the platform end to end.

What You’ll Do

Positioning & Messaging

Own the unified positioning and messaging architecture across the SeekOut Recruiting Platform: a single, differentiated story that ladders from corporate narrative down to product, feature, and persona.
Craft persona-specific positioning that connects Agentic AI to the outcomes each audience values: agility and cost efficiency for CHROs/TA Leaders, speed and quality for Hiring Managers and Recruiters, and a seamless experience for Candidates.

Narrative & Market Intelligence

Shape and present the corporate and category narrative to senior leadership, analysts, and press, positioning SeekOut as the AI-native leader in talent acquisition.
Own the market map, including TAM/SAM/SOM, competitive and gap analysis, and a living SWOT, that guides where SeekOut plays and where it wins.

Launches & Go-to-Market

Own outcome-based launches end to end, measuring success by improvements in speed to hire, quality of hire, cost per hire, and candidate experience, not feature releases.

Pricing & Packaging

Drive pricing and packaging strategy in partnership with Product, Finance, and marketing leadership, backed by value and ROI models that justify premium positioning and arm the field to sell on value.

Cross-Functional Partnership

Partner with Product and Engineering leadership to align positioning, pricing, launch, and GTM as one coherent strategy, and serve as the voice of the market in roadmap decisions.

Enablement & Demand Generation

Build sales enablement assets (battlecards, ROI frameworks, demo scripts, pitch decks, and training) and partner with Demand Generation on campaign strategy and audience targeting.

Building the Function

Establish the standards, operating rhythm, and metrics that define the product marketing function, setting the bar for how SeekOut brings products to market.

What You’ll Bring

8+ years in B2B product marketing, with experience operating at the Director level or above.
Startup to mid-sized company experience is essential. You thrive as a hands-on operator in a fast-moving, resource-lean environment, not a large-enterprise setting with a big team behind you.
Proven track record of building category narratives and leading outcome-based launches (beyond feature-driven releases) in fast-paced B2B SaaS, especially in AI or automation technologies.
Deep expertise in enterprise software go-to-market: buyer personas, purchasing dynamics, pricing and packaging, and competitive strategy.
Demonstrated success partnering with Product and Engineering to influence roadmap and bring products to market as one unified strategy.
Fluency in market sizing and analysis (TAM/SAM/SOM, competitive and gap analysis, SWOT, and ROI modeling), translating data into clear, actionable recommendations.
Exceptional executive communication and presence, with a proven ability to present to and influence senior leadership and cross-functional stakeholders.
AI-forward operator who actively uses AI tools to elevate research, content, competitive analysis, and GTM execution.
HR Tech or talent acquisition domain experience strongly preferred, ideally as part of your startup / mid-sized experience; experience with product-led or B2C viral growth is a plus.
Bachelor’s degree in marketing, business, or a related field; MBA preferred.

Compensation & Benefits

Salary Range: $185,000 – $240,000 per year.

Health benefits including medical, dental, vision, life insurance, health savings and flexible spending accounts 
Stock Options 
Stipends for home office, education, and wellness 
Flexible paid time off 
Company paid holidays, including Juneteenth and Indigenous People’s Day
Paid parental leave for birthing and non-birthing parents
Retirement plan with company match
In-office perks include transportation & parking subsidies, daily lunch service, snacks & beverages, and wellness room

This position requires U.S. work authorization and is not eligible for sponsorship.

Equal Opportunity Employer

SeekOut condemns discrimination, racism, and racial injustice in all forms. Committed to attracting and retaining a diverse staff, SeekOut will honor your experiences, perspectives, and unique identity. Together, we strive to create and maintain working and learning environments that are inclusive, equitable and welcoming. We are accelerating our efforts through our products and policies to take action and advance definitive, measurable policies and practices that eliminate racism and discrimination.

SeekOut is proud to be an equal opportunity employer. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact recruiting@seekout.com

1a:Tafdd,

Location: Bangalore, Karnataka, India

Work Model: Hybrid — 2 days in office / 3 days remote (subject to change)

Working Hours: US hours (aligned to Pacific or Eastern Time)

Reports To: Support Manager About the Role

As a Support Specialist at SeekOut, you’ll be the frontline resource for users of our recruiting platform — resolving technical issues, managing user access, supporting integrations at a configuration level, and keeping internal support operations running smoothly. This is a hybrid role based in Bangalore, Karnataka, India, working US hours and reporting directly to the Support Manager.

The ideal candidate is detail-oriented, highly organized, and comfortable independently operating within a complex SaaS environment. You will handle L2/L3 support escalations, requiring deep technical knowledge and the ability to resolve advanced, multi-faceted customer issues with minimal supervision. You should be equally comfortable working across Intercom, Jira, Mixpanel, Salesforce, Slack, Zoom, and Microsoft 365 while collaborating cross-functionally with Customer Success, Implementation, Product, and Engineering teams.

What You’ll Do

Customer Support & Case Management

Deliver timely, accurate support to customers via chat and email through Intercom
Conduct live troubleshooting sessions via Zoom

Clearly document customer issues and their resolutions

Maintain strong CSAT scores and consistent response time performance

Ticketing & Escalation

Create and manage Jira tickets for bugs and engineering requests
Gather detailed troubleshooting context prior to escalating issues

Track ticket progress and keep customers informed throughout the resolution process

Partner with Product and Engineering teams on issue triage and follow-through

User Access, Email Integration & SSO Troubleshooting

Guide clients through connecting their email accounts to SeekOut Outreach campaigns and configuring ATS integrations at the account level

Diagnose and resolve SSO login issues across identity providers such as Okta, Azure AD, and Google

Support user provisioning workflows, troubleshoot authentication failures, and assist with domain verification to ensure seamless account access

Licensing & Account Administration

Assign and manage user licenses within the SeekOut Admin panel

Troubleshoot missing access, feature visibility, and role-based permission issues

Support seat transfers, user management, and renewal-related license updates

Internal Admin & Backend Support

Perform internal administrative updates and verify account configurations

Validate backend settings that affect customer functionality

Support workspace configuration, sharing permissions, and export-related data checks

Recruiter Workflow & Platform Support

Serve as a knowledgeable resource for recruiters navigating SeekOut’s core workflows, from candidate sourcing and search to outreach and ATS export

Assist recruiters in building and refining Boolean search queries, including advanced operators, field-specific filters, and Smart Match optimization

Guide users through AI-powered search features such as SeekOut Assist, AI-generated scorecards, and profile evaluations within Workspaces

Support the setup, troubleshooting, and best practices for Outreach email campaigns, including sequence configuration, template management, and deliverability issues

Help users understand and make the most of platform features including People Insights, Talent Rediscovery, Applicant Review, and Pipeline Insights

Documentation & Process Improvement

Contribute to Help Center articles and internal troubleshooting documentation

Maintain and update Intercom macros and standard response templates

Identify recurring issues and surface recommendations for process improvement

Cross-Functional Collaboration

Partner with Customer Success Managers on account-related support needs

Coordinate with the Implementation team to address onboarding issues

Relay product feedback to the Product team and support Engineering during bug validation

What We’re Looking For

Required

3+ years of experience in a SaaS technical support role, with at least 1–2 years operating at the L2 or L3 support tier — handling escalated, complex, and technically deep issues beyond standard tier-1 troubleshooting

Proven ability to independently operate and resolve complex, multi-layered support issues with minimal supervision

Strong deep-dive troubleshooting skills and technical acumen, including root cause analysis and structured problem-solving across platform, integration, and configuration layers

Hands-on experience with the following tools: Intercom, Jira, Mixpanel, Salesforce, Slack, Zoom, and Microsoft 365 (O365)

Excellent written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical users

Ability to manage multiple conversations and priorities simultaneously

Preferred

Experience supporting HR tech or recruiting platforms

Strong Boolean search knowledge, including advanced operators and field-specific querying

Experience troubleshooting SSO protocols and providers such as SAML, Okta, Azure AD, and Google

Familiarity with AI-assisted sourcing tools and workflows

Experience with admin-level platform configuration

Exposure to ATS integrations at a configuration level, including platforms such as Greenhouse, Workday, and Phenom

Experience working in a remote or distributed support environment

Tools & Tech Stack

Candidates should have direct experience with, or the ability to quickly ramp on, the following tools used by the SeekOut Support team:

Intercom — Customer messaging, live chat support, macros, and inbox management
Jira — Bug tracking, ticket creation, escalation workflows, and engineering coordination

Mixpanel — Product analytics for investigating usage patterns and troubleshooting

Salesforce — Account and customer data lookups, case history, and CRM reference

Slack — Internal team communication and cross-functional collaboration

Zoom — Live customer troubleshooting sessions and team meetings

Microsoft 365 (O365) — Email, calendar, and productivity tooling

What Success Looks Like

High CSAT scores and consistent response time performance

Accurate, thorough troubleshooting with clear escalation paths when needed, including confident ownership of L2/L3 cases

Demonstrated ability to independently resolve complex issues with minimal escalation to senior staff

Strong internal documentation and knowledge-sharing habits

Positive, collaborative relationships across Customer Success, Implementation, Product, and Engineering

1b:Tb7e,

SeekOut is the leading Enterprise Talent Optimization Platform that companies use to quickly hire, grow, and retain great talent while focusing on diversity, technical expertise, and other hard-to-find skillsets. In 2022, SeekOut was named on the Forbes annual list of America’s Best Startup Employers and CEO Anoop Gupta was crowned GeekWire’s Startup CEO of the Year. Throughout 2021, SeekOut was ranked number two in the B2B category of The Information’s 50 Startups to Watch list, and was included on Madrona’s Intelligent Apps Top 40 list. Founded in 2017 by top executives and engineers from Microsoft, SeekOut has raised $189 million in funding, is backed by Tiger Global Management, Madrona Venture Group, Mayfield, and Founders Circle Capital and was valued at $1.2 billion in its recent Series C round.

Additional Information:

SeekOut offers great benefits including health/vision/dental, transportation subsidies, 401k, education budgets, ability to work remote, onsite parking (if/when we go back to the office), snacks/lunches, and more! We are an inclusive, open, energetic, caring team, that is learning and growing, pulling in the same direction to deliver out sized results, while still having fun.  
If this sounds interesting, Apply Now, or learn more at seekout.io. 

SeekOut condemns discrimination, racism, and racial injustice in all forms. Committed to attracting and retaining a diverse staff, SeekOut will honor your experiences, perspectives, and unique identity. Together, we strive to create and maintain working and learning environments that are inclusive, equitable and welcoming. We are accelerating our efforts through our products and policies to take action and advance definitive, measurable policies and practices that eliminate racism and discrimination.   

SeekOut is proud to be an equal opportunity employer.  We are committed to inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact HR@seekout.com. 

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Role	Company	Location	Season	Posted
Director, Product Marketing	SeekOut	Bellevue, WA, United StatesHybrid	—	1 month ago
Customer Support Specialist	SeekOut	Bangalore, Karnataka, India	—	3 months ago
Join Our Talent Community!	SeekOut	Bellevue, WA, United StatesRemote	—	4 years ago