18:I[34901,["/_next/static/chunks/1q_xs299ft_73.js","/_next/static/chunks/1hsg494-jz4os.js","/_next/static/chunks/1a25lc5cxtp8a.js","/_next/static/chunks/08v7mhpebw2l_.js"],"JobTable"] 19:T301c,

As Marqeta’s Manager, Disputes, Chargebacks and Partner Performance, you'll be at the forefront of transforming customer support into a competitive advantage. This role puts you in the driver's seat to revolutionize how we deliver exceptional client and bank partner experiences through data-driven insights, cutting-edge technology, and strategic partnerships.

You’ll have the autonomy to identify opportunities, architect solutions, and implement change that measurably elevates our disputes and chargebacks operations and cardholder experience. Working with talented cross-functional teams and strategic BPO partners, you’ll not only meet KPIs and SLAs—you’ll redefine what excellence looks like in fintech disputes resolution and chargeback management.

This is your opportunity to make a tangible impact on cardholders while building a high-performing disputes ecosystem. You’ll shape performance standards, drive operational transformation, and create the frameworks that scale as Marqeta grows. If you thrive on turning data into action, building collaborative partnerships, and seeing your strategies deliver real results, this role is your platform to shine.

We work Flexible First. This role can be performed remotely in the United States, only in one of our National locations, which you can review here.

The Impact You’ll Have

Performance Fanatic: You don’t sit around and wait for things to happen. You strategize, plan, and monitor a path to operational success based on the right data.
BPO Vendor Management: Manage the operational success of multiple programs across multiple products through building and maintaining effective relationships with operational BPO site leadership.
Performance Analysis & Reporting: Monitor and analyze disputes and chargebacks data (KPIs, metrics, aging case volumes, provisional credit timelines) to identify trends and areas for improvement.
Process Optimization: Identify gaps, develop and implement sustainable and scalable solutions to enhance operational efficiency, case routing workflows, and cardholder resolution outcomes.
Quality Assurance & Compliance: Define what great looks like and collaborate with QA, Compliance, and Complaints teams to ensure adherence to Reg E, Reg Z, network rules, and regulatory requirements governing disputes processing.
Technology Implementation: Utilize and drive enhancements through new tooling and AI solutions across our disputes case management, routing infrastructure, and CRM systems to improve agent efficiency and case resolution effectiveness.
Leadership & Coaching: Motivate staff, provide coaching, and influence positive outcomes to cultivate a high-performing disputes and chargebacks culture.
Escalation Management: Resolve complex cardholder disputes and high-risk chargeback cases during moments of truth.
Client Experience Optimization: Foster strong relationships with key Program stakeholders to collaborate on enhancing cardholder experience through sharing expertise, dispute resolution data, and operationally-driven efficiencies.
Change Management: Central role to new program launches, disputes procedures

Who You Are

7+ years of Disputes & Chargebacks Operations experience with equivalent years of experience in the BPO industry or management of BPOs in a disputes or financial crimes context.
Strong communication skills (interpersonal, verbal, presentation, written, email) and track record of creating and executing strategic operational efficiencies.
Demonstrated ability to drive cardholder satisfaction and resolution outcomes using people, processes, or technology to deliver exceptional results.
Proven ability to influence and manage stakeholders (internal and external) to achieve positive outcomes in high-compliance environments.
Experience using data to drive insights and recommend changes for improvement, including case aging analysis and regulatory error rate monitoring.
Strong technical aptitude and skills including Google Suite, disputes case management platforms, Salesforce, Slack, Snowflake, AI and other analytical tools
Familiarity and first-hand knowledge of fintech, banking, or payments—particularly issuer-side dispute processing under Reg E, and/or Reg Z.
Positive attitude, team player, adaptable, and resourceful.
Detail-oriented, organized, and adept at managing competing priorities in a high-volume, time-sensitive environment.
Exercises sound judgment and decision-making across diverse regulatory and operational scenarios.
Ability to travel globally.

Nice-To-Haves

Deep knowledge of payment network chargeback rules (Visa, Mastercard, Pulse, Maestro). Network Certification is a plus!
Demonstrated ability to manage BPO dispute operations at scale, including provisional credit workflows and resolution notice compliance.
Strong operational and cardholder-facing documentation skills with the ability to produce clear, engaging internal and external dispute procedure guides.
Experience implementing and scaling disputes case routing and prioritization frameworks, including tiered escalation queues.
Proven success in integrating AI solutions into BPO dispute operations—from intelligent case triage to agentic automation of classification and response workflows.

Your Manager

Lisa Valles, Senior Director, Dispute Operations

Recruiter

Agata Wojciechowska

Typical Process

Application Submission
Recruiter video call
Hiring manager video call
Virtual “Onsite” consisting of 4-5, 45 min calls
Offer!

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:

National: A baseline tier that applies to most of the geographic territory of the United States.
Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:

National: $123,000 - $153,800
Premium: $133,100 - $166,400
Premium Plus: $144,700 - $180,900

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

Multiple health insurance options
Flexible time off – take what you need
Retirement savings program with company contribution and after tax contributions
Equity in a publicly-traded company and an Employee Stock Purchase Program
Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
Free therapy sessions, financial and professional coaching, and legal advice
Monthly stipend to support our remote work model
Annual “development dollars” to support our people growth and development
Through Flex First, the freedom to live and work wherever you and your family thrive

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

1a:T3487,

As Marqeta’s FP&A Manager, GTM Finance — Credit Products, you will focus on Marqeta's credit business by partnering with Sales, Legal, Product, Credit Risk, and Capital Markets to model pricing, evaluate profitability, and structure deals that win business while protecting unit economics. You'll flex in on debit and prepaid as needed, but credit is where you'll spend the majority of your time.

Credit deals are not debit deals. They come with different revenue mechanics, cost structures, and stakeholders — and modeling them well means understanding life-of-loan economics, vintage performance, capital efficiency, and revenue share splits across multiple parties. A meaningful part of this role is partnering with Marqeta's credit function to build financial models that help secure new bank partnerships and capital providers, crafting the projections, scenario analyses, and economic narratives that go in front of prospective partners.

You won't be on the sidelines forecasting — you'll be in the room helping Sales shape deals in real time, pressure-testing assumptions on interchange splits, loss curves, and program economics. You'll be joining a tight-knit deal desk team that shares context, shares wins, and shares the load. The work moves fast, and the team is how we keep up.

We work Flexible First. This role can be performed remotely anywhere within the U.S. or from our local Oakland office. We'd love for you to join us!

The Impact You'll Have

Serve as the financial partner to Sales on live credit deals — modeling the full economic stack: interchange, finance charges, fees, rewards costs, cost of funds, expected losses, network fees, and sponsor bank revenue share
Build deal-level models that capture the full life-of-portfolio economics — not just first-year interchange, but how the deal performs as the portfolio matures, revolve rates stabilize, and losses curve in
Partner with Credit Risk and Capital Markets teams to make sure every deal model reflects realistic loss assumptions, funding costs, and capital efficiency considerations
Partner with the credit function to build the foundational models for credit product including monthly projections of volumes, receivables, payment rates and loss curves with clearly defined assumptions for each metric and tied to actual industry and internal data, including scenario analyses that support acquiring both new bank partnerships (sponsor banks) and capital providers (warehouse facilities, return-on-capital projections, portfolio performance scenarios)
Model multi-party revenue share structures across program manager, sponsor bank, processor, and network — and stress-test how the splits behave at different volume and performance tiers
Lead deal review meetings on credit deals with sales leadership, translating complex credit economics into clear, actionable recommendations that help close business without compromising margin
Build and continuously sharpen the credit-specific deal desk toolkit — pricing benchmarks, loss-curve templates, capital-cost calculators, vintage performance models, and the dashboards that bring them together
Help Sales speak credibly about credit economics with prospects — from sophisticated fintech buyers building their second card program, to commercial customers thinking about a credit product for the first time
Stay close to credit product evolution, regulatory developments (Reg Z, CFPB, state usury), and competitive dynamics in the credit issuing space — and bring that intelligence into every deal
Collaborate closely with the rest of the deal desk team across debit, prepaid, and other product lines — flexing in on those deals when the team needs the bandwidth, sharing knowledge, covering each other on big deals, and raising the bar together
Experiment with AI to make credit deal modeling faster and better — whether that's automating portfolio projection models, accelerating scenario analysis, or building internal tools that scale your judgment across more deals

Who You Are

Bachelor's degree in a quantitative field — Finance, Accounting, Economics, Engineering, Math, or any discipline that built your numerical fluency
6-8 years of experience in financial planning and analysis, deal desk, pricing, credit product finance, or a related GTM finance function — with meaningful exposure to credit card or lending economics
Comfortable across the credit economics stack. You understand how interchange, finance charges, rewards funding, loss provisioning, and cost of funds combine into deal-level economics. Vintage curves, charge-off rates, and revolve behavior aren't foreign concepts
An exceptional partner and team player. You build trust quickly with Sales, push back without friction, jump in when teammates are slammed, and treat wins as collective rather than individual. You're the person other teams want in the room when a credit deal gets complicated
A genuinely strong financial mind. You're fluent in modeling, comfortable with ambiguity in the numbers, and you know enough about credit risk modeling and capital markets concepts to be a credible partner to those teams
Thrive under pressure. Credit deals don't wait, and they don't simplify. You're energized by a fast pace, multiple priorities, and the occasional fire drill — and you deliver accurate work even when the clock is loud
AI-curious and hungry to experiment. You already use AI tools in your day-to-day work, you have opinions about what's overhyped and what's actually useful, and you see AI as leverage to do more — not a threat or a checkbox
Excellent written and verbal communicator — you can take a messy credit deal structure with five moving parts and turn it into a one-slide answer for an executive
Proactive, with a bias toward improving processes rather than tolerating them
Advanced Excel; comfortable across Google Workspace

Nice-To-Haves

Direct experience pricing or modeling credit card programs — issuer side strongly preferred
Background at a credit card issuer, fintech with a credit product, BIN sponsor bank, or program manager
Familiarity with BIN sponsorship economics and direct bank partnership structures
Experience building financial models used to pitch sponsor banks, capital providers, or warehouse lenders — including portfolio projections, return-on-capital analyses, and scenario modeling
Working knowledge of credit risk modeling concepts: expected loss, vintage analysis, behavioral scoring
Working knowledge of capital markets concepts relevant to credit card receivables: warehouse facilities, securitization, cost of funds
Familiarity with credit card regulatory framework (Reg Z, CFPB requirements, state usury considerations)
SQL / data analytics experience, especially Snowflake
Hands-on experience building workflows or tools with AI (custom GPTs, agents, automations, prompt engineering for finance use cases)

Typical Process

Application Submission
Recruiter video call
Hiring manager video call
Virtual “Onsite” consisting of 4-5, 45 min calls
Offer!

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:

National: A baseline tier that applies to most of the geographic territory of the United States.
Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:

National: $128,000 - $160,000
Premium: $137,900 - $172,400
Premium Plus: $147,800 - $184,700

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

Multiple health insurance options
Flexible time off – take what you need
Retirement savings program with company contribution and after tax contributions
Equity in a publicly-traded company and an Employee Stock Purchase Program
Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
Free therapy sessions, financial and professional coaching, and legal advice
Monthly stipend to support our remote work model
Annual “development dollars” to support our people growth and development
Through Flex First, the freedom to live and work wherever you and your family thrive

About Marqeta

Marqeta’s Values

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

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Your Manager

Lisa Valles, Senior Director, Dispute Operations

Agata Wojciechowska

Typical Process

Compensation and Benefits

About Marqeta

Marqeta’s Values

About Marqeta

Marqeta’s Values

Role	Company	Location	Season	Posted
Manager, Disputes, Chargebacks and Partner Performance	Marqeta	United StatesRemote	—	2 months ago
FP&A Manager, GTM Finance - Credit Products	Marqeta	United StatesRemote	—	3 months ago